My mom wrote letters to four girls in search of a pen pal. One finally wrote back and shared, “I’m allowed to talk about boys.” A friendship was born. It was 1956, and my mom was 12.
They wrote for years on aerograms, thin post-war paper that folded into its own envelope. The space to write on was very small, so they had to write tiny to fit the life of a teenager onto one page. At least once a month, often more, they wrote each other about everything … the big things like boyfriends, marriages, children, launching businesses, divorces (well, my mom’s), illnesses and loss. All the milestones and significant events were shared, of course, but most of the time across seven decades was about the everydayness of life, the ordinary moments that make up our days. They were there for each other across an ocean, for decades before “virtual” was a word any of us used or even imagined. My mom didn’t start using email until 2015, and after that, the handwritten letters became rare.
In 1986, nearly thirty years into their friendship, they met in person for the first and only time, when my mom's pen pal visited Canada. The local paper thought it was remarkable enough to even write about. I've tried to get my mom to travel to see her friend once more. It hasn't happened yet.
What sustained their relationship wasn't living close to each other. It was ordinary life, alongside important life events for seventy years and sharing it with each other month after month. In leadership, we often assume connection happens because we share a hallway or a schedule. What actually sustains connection, especially across distance, is doing the small things again and again. While my mom and her friend didn’t have proximity, they had the kind of consistency that’s hard to imagine.
I've been thinking about their friendship in the context of leadership. We often talk about proximity as though it is the cornerstone of connection at work. What if proximity is one condition that makes connection easier, not “the thing” that creates it? And what happens when proximity simply isn't an option?
The Everydayness of Connection
We tend to connect when something big happens such as a difficult conversation, a crisis, a team win, a moment when someone needs support. Yet we know that relationships aren't built in those moments alone. They are built through the accumulation of smaller ones, like the quick check-ins, the follow-up after a hard day, or even the few minutes before a meeting starts. These moments matter, a lot.
Brené Brown’s research on connection and leadership offers one helpful lens. Her work, along with broader research on workplace relationships, suggests that connection is strengthened when people feel seen, heard, understood and valued. Research on workplace relationships and informal interaction points in a similar direction. Some of the interactions that matter most to our experience at work aren't the formal ones that we schedule. They happen in the everyday parts of our work and life. My mom and her friend were doing exactly that over and over again: sharing what mattered, remembering the details of each other's lives, and making space for one another across the distance.
I think we give too much credit to the big moments and often underestimate the everyday ones. Connection actually comes from what is ordinary and repeated, the stuff that happens in-between.
Proximity creates opportunities for connecting. It doesn't guarantee connection.
Being physically near people makes some things possible without much effort. You can bump into someone in the hallway, notice that they seem distracted, and then end up having an unplanned conversation. It presents an opportunity to share an experience without scheduling it. Over time we build familiarity with each other by crossing paths regularly.
The research doesn't suggest that proximity is irrelevant. We know that proximity and connection aren't the same thing. A person can sit three desks away from someone for five years and barely know them. Someone else, working across the country, can become a person they deeply trust.
In 2024, I heard Robert Waldinger speak at a Leadership and Happiness Symposium about what researchers have learned from the Harvard Study of Adult Development, now in its ninth decade. On his closing slide, he left the audience with three points that are worth paying attention to: human connection is a major source of health and happiness. Technology has the power to either isolate us or connect us. Lives at home and work can be structured to combat isolation.
And this matters in healthcare leadership because proximity isn't always something we can choose. People work different shifts, teams work across multiple sites, leaders may have staff they rarely see in person and some relationships happen almost entirely through a screen, a phone call, a message, or a brief encounter between competing demands. So, if proximity isn't always available and isn't sufficient even when it is, what else helps create connection?
Creating Connection When Proximity Isn't Possible
In Tomorrowmind, psychologists Gabriella Rosen Kellerman and Martin Seligman describe three conditions that support connection: time affluence, synchronicity, and individuation. Time affluence isn't about having more time. It's the experience that, in the time you do have, there is enough space to actually be with another person. Synchronicity is sharing something in real time, for example a debrief after a difficult case, or solving a problem side by side. And individuation is being known as a person rather than that just the role you are in at work. A leader may not be able to speak with every staff member face-to-face each day, but they can remember what someone told them last week and ask about it when they next connect. It might sound like this: The last time we talked, you were worried about the restructuring. How is that sitting with you now? These seemingly small things can make a big difference.
And that brings me right back to my mom.
1956 → 2026
This summer, my mom sent her friend an actual letter, with a newspaper clipping, through the mail. Her friend emailed back, laughing, to say she hadn't received a letter in the mail in years. Seventy years later, they're still finding ways to connect. The medium has changed for them, yet the distance never did.
We have more ways to connect than my mom and her friend ever did. We have Zoom, phones, email, messaging, shared documents, virtual meetings and countless ways to reach someone who isn't in the room. Yet the tools themselves don't create connection.
What matters is what we do with them.
· Do we make room for the ordinary stuff?
· Do we share the big and small experiences, rather than only information?
· Do we remember what matters to people and then come back to it?
· Where am I relying on proximity to create connection, rather than creating it intentionally?
My mom and her friend have been showing up for each other for seventy years, in whatever form was available at the time. Maybe that's the common thread … the willingness to keep showing up, in whatever form available, for the people we've decided that matter.
What I’ve Been Building:
Over the past few months, I've been thinking a lot about what helps healthcare leaders lead sustainably, not only through the big challenges, but through the everyday realities of leading people under sustained pressure. Much of that work comes back to noticing what is easy to miss when things are busy: our energy, our patterns, our relationships, and the way pressure shapes how we show up.
I've been building practical resources around these ideas, so leaders can reflect more deeply and see their situations more clearly. You can explore them at michelletruppe.com/resources.
I've also been developing a workshop that brings these ideas to a more interactive space. More on that soon.
One Question I am Leaving You With This Month:
Where are you waiting for proximity to do what only you can do: build connection and deepen relationships?